MAINTENANCE GUIDE

We all know that when problems occur with your home they can be stressful, so we aim to make dealing with them as simple as possible.

Zero Fees

We understand the financial burdens that students face and so WE DO NOT CHARGE STUDENTS ANY AGENCY FEES. Glamorgan Student Letting is the one-stop-shop for both landlords and tenants.

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Insurance Included

All Glamorgan Student Lettings properties come with FREE tenant’s contents insurance included through Endsleigh Insurance, so you can have additional peace of mind in you new home.

Union Owned

Glamorgan Student Lettings is owned and run by the University of South Wales Students Union so you can always be certain of getting a fair deal. We work for you because we are run by you.

Fixflo – all under control.

Thanks to our new Fixflo maintenance app, you can report and keep track of any maintenance issues on the web or your phone/tablet.

EMERGENCIES

You can report any emergency issue when the office is closed by phoning one of our contractors direct. An emergency repair is anything that may be dangerous to your health, safety or welfare or which may lead to further damage to the property.

Emergencies Include:

  • Serious damage caused by storm, accident or flooding
  • The property is insecure
  • Serious electrical faults and no lighting/power
  • No hot water
  • No heating (1 October – 30 April)
  • Burst pipe and uncontrollable plumbing leaks
  • Blocked or leaking drains
  • Toilet not working, where there is only one toilet in the property

EMERGENCY CONTRACTORS

In the event you require emergency maintenance outside of our office hours, you can contact the contractors listed below

Electrician

02921 993 532 – 24 Hour Electricians
(Callout fees to be agreed at the time of the call)

General Maintenance

Mel, 07779 772071 – Premier Property Services
(£75 callout charge on 24th, 25th, 26th, 31st December & 1st January. £50 callout charge every other day)

Plumbing & Gas

Prings Plumbing & Heating Ltd.
Tel: 07377869688 (24hr Call Out)

Locksmith

Merthyr Locksmith Services, 07377884843
(24hr Call Out, NUS Discount, Payment expected on completion of works)

Download the GSL Tenancy Handbook

For all the essential information about living in one of our homes, download the new Tenancy Handbook which has all the information you need together with maps, useful contacts and area information.

Download our app

Available FREE on iOS and Android

Our brand new App allows you to search for the latest properties from the palm of your hand and is ideal for new and current tenants. You can even report and follow up any maintenance issues through Fixflo.